Contact information

AIVOSYS HealthTech Private Limited
RESPAN is a brand of AIVOSYS HealthTech Private Limited.
CIN: U86909TS2026PTC221168

P No. 901, F No. 302, Sy No. 11/11, SA Society, Khanamet,
Madhapur, Shaikpet, Hyderabad - 500081
Telangana, India

Customer care
Phone: +91 63022 73838
Email: support@respan.in
Hours: Monday to Saturday, 10:00 to 18:00 IST
We reply to every email within 1 business day.

Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020)
Name: Mr Madhav
Designation: Grievance Officer
Phone: +91 63022 73838
Email: support@respan.in
Address: as above, Hyderabad - 500081, Telangana

We acknowledge every grievance within 48 hours of receipt and resolve it within one month, as the Rules require.

Escalation. If your grievance is not resolved to your satisfaction, you may approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer commission having jurisdiction.

Product safety notice. RESPAN products are cosmetics for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or skin condition. Patch test before first use. Avoid contact with the eyes; if contact occurs, rinse thoroughly with water. Discontinue use if irritation occurs. Keep out of the reach of children. If you have a diagnosed skin condition or are under dermatological treatment, consult a clinician before use.